Legal Notice

Effective Date: March 26, 2026
Last Updated: March 26, 2026

This Legal Notice governs the use of the website, materials, services, communications, and content provided by LuAngel Special Pets Health Center, a nonprofit organization based in San Diego, California. By accessing or using this website, you acknowledge and agree to this Legal Notice.

1. Organization Information

LuAngel Special Pets Health Center is a nonprofit organization operating in San Diego, California.

Organization Name: LuAngel Special Needs Pets 
Nonprofit EIN: 88-2195868
Headquarters: San Diego, California 92117
Email: contact@specialpets.org
Main Phone: +1 (619) 268-5000
Website: https://specialpets.org

For purposes of our organization, “special needs pets” are defined according to LuAngel Special Pets Health Center’s own standards, methods, and professional judgment. This classification includes animals that require a care approach, handling method, timing, hygiene assistance, monitoring, or service plan that differs from conventional pet care to support the animal’s welfare, reduce stress, prevent trauma, or address the animal’s individual physical, emotional, behavioral, or age-related needs.

2. Scope of This Website

This website and its related materials are provided for general informational, educational, nonprofit, communication, and service-related purposes.

Nothing on this website should be interpreted as creating a professional relationship beyond the scope expressly stated by LuAngel Special Pets Health Center. Use of this website does not, by itself, create a veterinarian-client-patient relationship, emergency service obligation, or guaranteed service availability.

Service descriptions, forms, program descriptions, contact methods, and related content may be updated, changed, restricted, or discontinued at any time without prior notice.

3. Intellectual Property

All content, materials, logos, names, trademarks, service names, graphics, photographs, videos, text, forms, designs, layouts, and other materials displayed on this website or distributed by LuAngel Special Pets Health Center are the exclusive property of LuAngel Special Pets Health Center or are used under appropriate permission, unless otherwise stated.

You may not reproduce, republish, distribute, modify, transmit, display, create derivative works from, sell, license, or otherwise use any content or materials from this website without prior written permission.

Use of our name, logo, branding, services, or materials for misleading, unauthorized, or commercial purposes is strictly prohibited.

4. Services and General Disclaimers

LuAngel Special Pets Health Center provides pet-related services, support, education, nonprofit programs, and communications, including but not limited to grooming, dog training, boarding, day care, PetHelper, PetTech, PetCoach, donations, memberships, and related nonprofit activities.

Descriptions, scope, availability, and limitations of services may be further described on the Services page of our website or in other service-specific materials.

LuAngel Special Pets Health Center makes reasonable efforts to provide safe, compassionate, and professional services. However, services may be subject to limitations based on the condition of the pet, the information provided by the client, operational constraints, safety concerns, staffing, applicable law, and circumstances beyond our reasonable control.

We are not responsible for loss, injury, delay, damage, or complications resulting from:

• incomplete, inaccurate, or omitted information provided by a client
• undisclosed medical, hygiene, emotional, or behavioral conditions
• a pet’s reaction to stress, handling, transport, environmental changes, or pre-existing conditions
• emergencies or situations beyond our reasonable control
• third-party providers, communication systems, or technical interruptions

5. PetHelper Disclaimer

PetHelper is an informational support and guidance service for pet owners. It is not a substitute for an in-person veterinary examination, diagnosis, treatment, or emergency veterinary care.

PetHelper may provide general support, triage guidance, educational information, and recommendations based on the information you provide. Because the guidance is remote and depends on the facts, observations, descriptions, photographs, or videos you submit, it may be incomplete, limited, or affected by inaccurate or changing information.

Final responsibility for observing the pet directly and making decisions regarding the pet’s care remains with the pet owner. If a pet’s condition worsens, changes suddenly, appears urgent, or may be life-threatening, immediate veterinary attention should be sought.

Reliance on PetHelper must not delay or replace necessary veterinary care.

6. No Emergency or Guaranteed Veterinary Services

Unless expressly stated otherwise in a separate written agreement, LuAngel Special Pets Health Center does not provide emergency veterinary services, definitive diagnosis, or treatment through this website or through general website content.

Any educational, informational, or support content on this website is provided for general informational purposes only and should not be relied upon as emergency advice.

7. Donations and Tax Information

LuAngel Special Pets Health Center is a registered 501(c)(3) nonprofit organization.

Contributions are tax-deductible to the extent permitted by applicable law. Donors should consult their own tax advisor regarding the tax treatment of any contribution.

We do not provide refunds for donations except in the case of a confirmed duplicate, technical, or administrative error. Donors may request acknowledgment letters or receipts for tax purposes.

8. External Links and Third-Party Platforms

This website may contain links to third-party websites, services, tools, applications, or resources. These links are provided for convenience only.

LuAngel Special Pets Health Center is not responsible for the content, privacy practices, policies, reliability, availability, or security of third party websites or platforms. Accessing third party websites is done at your own risk.

9. Communication Channels

LuAngel Special Pets Health Center may communicate with clients and website users through different channels, including SMS, Telegram, WhatsApp, email, phone, website forms, and other available communication methods, depending on the service and phone number used. Not all numbers support all channels.

For PetHelper, the preferred and most efficient communication channel is WhatsApp, when available.

Contact and Messaging Channels

Main Support Line
+1 (619) 268-5000
Available via SMS and Telegram

SMS Support Line
+1 (858) 293-8989
Available via SMS only

WhatsApp and SMS Line
+1 (619) 733-2184
Available via WhatsApp and SMS

WhatsApp Only Line
+1 (619) 704-7324
Available via WhatsApp only

Communication channels, numbers, and availability may be updated from time to time as operational needs change.

10. Website Availability and Technical Issues

We do not guarantee that this website will always be available, uninterrupted, error-free, or secure. Maintenance, outages, technical issues, and circumstances beyond our control may affect access or performance.

LuAngel Special Pets Health Center is not liable for temporary unavailability, website interruptions, data transmission issues, or failures caused by third-party providers or technical problems.

11. Limitation of Liability

To the fullest extent permitted by law, LuAngel Special Pets Health Center, its officers, directors, employees, volunteers, contractors, affiliates, and representatives shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of this website, its materials, communications, programs, or services.

Nothing in this Legal Notice excludes liability to the extent such liability cannot be excluded under applicable law.

12. Governing Law

This Legal Notice shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of laws principles.

Any disputes arising out of or relating to this Legal Notice or the use of this website shall be brought in the appropriate courts located in California, unless applicable law requires otherwise.

13. Changes to This Legal Notice

We may update this Legal Notice from time to time. The updated version will be posted on this page with a revised Last Updated date. Continued use of the website after changes are posted constitutes acceptance of the updated Legal Notice.

14. Contact Us

For legal inquiries, permissions, concerns, or requests related to this Legal Notice, please contact:

LuAngel Special Pets Health Center
San Diego, California 92117
Email: contact@specialpets.org
Phone: +1 (619) 268-5000
Website: https://specialpets.org