Privacy Policy

Effective Date: March 26, 2026
Last Updated: March 26, 2026

LuAngel Special Pets Health Center, including its programs such as Pet Helper, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information:

• Name, email, phone number, and address
• Appointment and booking information
• Pet information (health, behavior, medications, special needs)
• Donation and membership details
• Information submitted through forms or communications
• Technical data such as IP address, browser type, and device

2. How We Use Information

We use your information to:

• Provide and manage services
• Schedule and confirm appointments
• Communicate with you about your pet and services
• Process donations and memberships
• Improve our services and user experience
• Maintain legal and operational records

3. SMS Communications and Messaging Channels

Users may contact LuAngel Special Pets Health Center through different communication channels, including SMS, Telegram, and WhatsApp, depending on the phone number provided for that service. Not all phone numbers support all messaging platforms.

Main Support Line
+1 (619) 268-5000
Available via SMS and Telegram

SMS Support Line
+1 (858) 293-8989
Available via SMS only

WhatsApp and SMS Line
+1 (619) 733-2184
Available via WhatsApp and SMS

WhatsApp Only Line
+1 (619) 704-7324
Available via WhatsApp only

Users will only receive SMS messages if they have explicitly opted in through our website, forms, or mobile application. By providing their phone number and consent, users agree to receive SMS communications related to appointments, booking confirmations, service updates, pet care notifications, fundraising, and membership communications.

Message frequency varies. Message and data rates may apply.

Users may opt out of SMS communications at any time by replying STOP. For assistance, users may reply HELP.

Mobile information, including phone numbers and SMS consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary with:

• Service providers supporting operations
• Veterinary professionals in emergency situations
• Legal authorities when required

5. Donations and Memberships

We may collect and process information related to donations and memberships to support our nonprofit mission.

6. Cookies and Analytics

We may use cookies and analytics tools to improve our website and services.

7. Data Retention

We retain information only as long as necessary for services, compliance, and operations.

8. Data Security

We implement reasonable safeguards to protect your information, but no system is completely secure.

9. Your Rights

You may:

• Request access or correction of your data
• Request deletion where applicable
• Opt out of SMS by replying STOP

10. Children’s Privacy

We do not knowingly collect information from children under 13.

11. Third Party Links

We are not responsible for third party websites or services.

12. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a new “Last Updated” date.

13. Contact Us

LuAngel Special Pets Health Center
San Diego, California
Phone: +1 (619) 268-5000
Email: contact@specialpets.org
Website: https://specialpets.org